Privacy Policy

Last reviewed on: 27th April 2021

SUMMARY

In line with the EU General Data Protection Regulations (GDPR) and the UK Data Protection Act, we explain how we collect and treat any information you give us. We’ve tried to keep the wording in this policy easy to read and understand. If you have any questions or concerns, please contact our Data Protection Officer, Ian Offers via info@gophantoms.co.uk

ABOUT YOUR DATA

What information we collect, where we store it and what we do with it.

If you contact us by email…

The email will contain your name and email address. The email message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. We keep a copy of emails, including your name and email address in our email platform, Microsoft Exchange 365.

If you contact us via a form on our website…

The form will send an email to us, as detailed above.

If you contact us through social media…

The message will contain your name and social media username. The message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. We keep a copy of messages in the social media app.

If you do business with…

We will ask for your name, business name, business address, delivery / service address (if different), business phone number and business email address. We use this information to do business with you, including sending proposals, invoices, statements, reports and reminders. We store your information in our accounting software.

If you buy from our online store…

We will ask for your name, billing address, delivery address, phone number and email address. We use this information to fulfil your order. We store your information and a record of the transaction in our eCommerce platform, Shopify. We do not store your payment card details, and all payment data held by Shopify is Tokenised and the Shopify platform is fully PCI-DSS (Payment Card Industry – Data Security Standard) compliant and certified.

Payment information

We do not ask for, or store, bank details, credit / debit card numbers or any other payment information. We use third party payment providers, who are legally responsible for your payment information. These third parties do not pass your payment information to us.

If you opt-in to receive our newsletter…

We will only ask for your email address, so we can send you the newsletter. We store your information in our marketing platform. You can unsubscribe at anytime using the link in each newsletter email.

Customer relationship

We also use a customer relationship management (CRM) tool to keep a record of your information and our conversations in once place.

WHO HAS ACCESS TO YOUR INFORMATION

Our management team have access to everything you’ve provided. Individual employees only have access to what they need to do their job.

We will not share your information with anyone outside of our organisation, unless required to do so by law, or with your prior consent.

HOW WE KEEP YOUR INFORMATION PRIVATE

Your information is stored on our internal network and/or third-party services online. These network services are secured by password-protection, and where available, two-factor authentication. To access your information we use computers protected by password or fingerprint recognition and mobile devices protected by passcode, fingerprint or facial recognition.

WHO IS RESPONSIBLE FOR YOUR INFORMATION

Our Data Protection Officer, Ian Offers is responsible for your information. If you have any concerns about the information we store, you can contact them
by email: info@gophantoms.co.uk,
by post: Peterborough Phantoms Ice Hockey Club, 20 High Street, Little Paxton, St Neots, Cambridgeshire. PE19 6HA .

YOUR LEGAL RIGHTS

You have rights under data protection laws in relation to your personal information. These include the right to:

request access to your personal data
request correction to your personal data
request removal of your personal data
object to processing of your personal data
withdraw consent to processing of your personal data
complain about the way we handle your data

If you would like to action any of your legal rights, please contact our data protection officer via the details above. If you do not feel we have addressed your concerns, you may also contact the UK Information Commissioners Office (The ICO) via ico.org.uk

CHANGES TO THIS POLICY

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.